These Frequently Asked Questions (FAQs) answer some of the more common questions we receive. Please contact us with any other questions that you might have: info@crisisteams.com

1. Can't we just call the PR firm when we have a crisis?

Once a crisis starts, it's too late to form a team and create a crisis plan. Our crisis preparedness process helps you do that before you need it. When the inevitable crisis begins, your organization will be at full crisis-readiness with a High Performance Crisis Team in place. This is the best insurance you can have against the potential damage of a crisis mishandled. When you call "911" the emergency response team will come and take their best shot. If that isn't good enough…there is no one else to call! We recommend that all our clients retain a crisis competent public relations firm to support their efforts in a crisis. But there is no substitute for a well-trained internal crisis response team.

2. How does the e-learning work?

Participants go on-line and take our four Crisis Preparedness e-learning modules at a time convenient to them. Taking these courses is enjoyable because the courses are designed to stimulate the thinking of the participant through a high degree of personal interaction. There is also online "data collection" to help prepare for the on-site training and the crisis planning process. Call (305) 439-5773 for a free demonstration.

3. How can I assess our organization's readiness to face a full-blown crisis?

Conduct a comprehensive Risk Assessment exercise and involve a carefully selected cross-functional crisis team in the process. CCG can assist with this and with the selection of your crisis team. For a preliminary look at your current level of crisis preparedness, register on the CCG Homepage and take our free on-line preparedness survey.

4. Does CCG's training cover every aspect of crisis preparedness?

No. CCG is 100% focused on the development of High Performance Crisis Teams who will be ready to respond effectively to whatever crisis develops. It is still essential to work with qualified experts in the fields of Disaster Recovery and Business Continuity in order to be fully prepared and most firms are using consultants to help them in these areas. Our focus is on the "Missing Link" of leadership and team dynamics…the "Human Dimension" of crisis preparedness.

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