About CCG Worldwide, Inc.

Crisis Consultants Group Worldwide was created to provide cost-effective crisis preparedness capability for private and public sector organizations. The offspring of his years of international public relations consulting, CCG founder, David Chard tells the story behind his creating CCG Worldwide.

"In response to Asia’s “crisis-rich” environment, I developed a successful crisis training program for our multinational clients to get their teams ready to communicate powerfully in a crisis, on a moment’s notice. This program was very well received … ..but something very important was missing.

"Watching the training participants perform under stress, I was struck by the glaring dysfunctionality of the teams. Typically it took far too long to perform simple tasks. Priorities were unclear. Vital information wasn’t shared. Promises to external stakeholders weren’t met. The list of sins and omissions on display in the crisis management team in virtually every company I trained – putting my clients at great risk – included:

The group had not worked together and were not aligned as a team

No agreed ‘norms’ for working and operating together as a team

Lack of a process to assess a situation and set priorities

Individual roles and missions were left un-clarified

No designated leader

No process for rapidly sharing information among team members

Major opportunities lost as team members did not listen to each other well

No ‘problem solving’ process for analyzing information and developing strategy under pressure

No agreed process for decision-making under pressure

A few individuals called all the shots to the detriment of the power of the group mind.”

The Missing Link in Crisis Preparedness – The Human Dimension

"The real problem was team dynamics. No one was empowering these groups to operate as a team. PR agencies were providing training counsel on external communications techniques, unequipped to provide a solution to this challenge of defining roles and responsibilities, setting behavior norms for information sharing, group decision-making and seamless interaction. I was resolved to overcome this gap and make a real difference for my clients and their people.”

"Toward that goal we brought 'Action Learning.' – a powerful methodology for Leadership and Team Building – to crisis training. Armed with the learning coach’s approach and a powerful tool kit for on-site and on-line learning and a team of crisis veterans, Crisis Consultants Group Worldwide was ready to help clients meet the range of crisis communication issues and the ‘human dimension’ of team dynamics and organizational development. This powerful hybrid of crisis communication and crisis team building marked a real breakthrough in crisis preparedness.”

"Using Action Learning and our consultants’ years of experience in crisis management, CCG teach the best of crisis handling techniques while simultaneously developing high performance team dynamics that overcome the obstacles and perils of the “Human Dimension”.

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